Citizen Request Tracker™

What Is It?

The City of Bloomfield Hills Citizen Request Tracker™ is a tool that can be used to communicate with city staff regarding a non-emergency request for service. Requests can be submitted via computer, tablet, or cell phone. This improved method makes it easier for you to report problems and gives you confirmation that your request was received. You can review your request at any time by simply logging into the Citizen Request Tracker™.

Why Do I Log-in?

When you want to have your request addressed, the Citizen Request Tracker™ will prompt you to Log-In and have a Password as a new user. What this does is start a file for your request, and allow city staff to communicate with you regarding that particular request via email.

Who Gets My Request?

The Citizen Request Tracker™ is designed to send each request to the appropriate city staff member who can properly address your request. Each request submitted will be followed by a confirmation email verifying that your request has been submitted to city staff so that they can respond to you as quickly as possible.

Why Use Citizen Request Tracker™?

The Citizen Request Tracker™ is a system designed to serve our residents in an efficient, and timely manner. This system provides for the documentation and processing of each reported request.